Shipping Policy

Shipping charges

We offer the following standard shipping rates within Australia:

• A$10 flat-rate shipping for orders under A$100
• Free standard shipping for orders of A$100 or more

The free-shipping threshold is calculated on the product subtotal after discounts and before shipping charges. The applicable shipping rate will be displayed automatically at checkout.

Order processing

Orders are generally processed and dispatched within 1–2 business days, Monday to Friday, excluding Queensland public holidays.

Orders placed after 2:00 pm, on weekends or on public holidays will begin processing on the next business day.

Processing may take longer for large, custom, cut, slit, printed or special-order products. We will contact you if a material delay affects your order.

Delivery within Australia

We currently deliver within Australia using Australia Post or another suitable delivery provider.

Tracking

Where tracking is available, we will email tracking details after your order has been dispatched.

Please allow time for the tracking information to update after receiving the dispatch notification.

Estimated delivery times

Standard delivery within Australia generally takes approximately 3–7 business days after dispatch.

Delivery times are estimates only and may vary depending on the destination, carrier delays, weather, public holidays and other circumstances outside our reasonable control.

Regional, rural and remote locations may require additional delivery time.

Delivery details

Please ensure that the delivery name, address and other order details are complete and accurate before submitting your order.

If you notice an error, contact sales@tapeco.com.au as soon as possible. We cannot guarantee that delivery details can be changed after an order has entered processing or been dispatched.

Additional delivery costs caused by an incorrect or incomplete address may be payable by the customer, except where the error was caused by Tape Co.

Delayed or missing deliveries

If your order has not arrived within a reasonable time after the estimated delivery period, please check the tracking information and contact us at sales@tapeco.com.au.

We will work with the delivery provider to investigate delayed or missing parcels and provide an appropriate resolution.

Damaged deliveries

If an order arrives damaged, please contact sales@tapeco.com.au as soon as possible and include your order number and photographs of the parcel and affected product where practicable.

Please retain the packaging while we assess the issue.

International shipping

We currently ship within Australia only. International delivery is not available through our online store.

Consumer rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.