Delivery & Returns

Delivery

Shipping charges

We offer the following standard shipping rates within Australia:

• A$10 flat-rate shipping for orders under A$100
• Free standard shipping for orders of A$100 or more

The free-shipping threshold is calculated on the product subtotal after discounts and before shipping charges. The applicable rate will be displayed automatically at checkout.

Processing time

Orders are generally processed and dispatched within 1–2 business days, Monday to Friday, excluding Queensland public holidays.

Orders placed after 2:00 pm, on weekends or on public holidays will begin processing on the next business day.

Large, custom, cut, slit, printed or special-order products may require additional processing time. We will contact you if a material delay affects your order.

Delivery method and tracking

We deliver within Australia using Australia Post or another suitable delivery provider.

Where tracking is available, we will email your tracking details after the order has been dispatched. Please allow time for tracking information to update after receiving the dispatch notification.

Estimated delivery time

Standard delivery within Australia generally takes approximately 3–7 business days after dispatch.

Delivery times are estimates and may vary due to the destination, carrier delays, weather, public holidays and other circumstances outside our reasonable control.

Regional, rural and remote locations may require additional delivery time.

Delayed, missing or damaged deliveries

If your order is delayed, missing or arrives damaged, please contact sales@tapeco.com.au with your order number.

For damaged deliveries, please include photographs of the parcel and affected product where practicable and retain the packaging while we assess the issue.

International delivery

We currently ship within Australia only. International delivery is not available through our online store.

Returns and Refunds

Change-of-mind returns

We offer a 30-day change-of-mind return period. You have 30 days after receiving your order to request a return.

To be eligible, the product must be unused, unopened and in its original packaging, in the same condition in which you received it. You must also provide proof of purchase.

To request a return, contact sales@tapeco.com.au before sending the product back. If your return is accepted, we will provide return instructions and the return address. Items returned without prior approval may not be accepted.

For change-of-mind returns, you are responsible for the cost of returning the product. Original delivery charges are not refundable unless required by Australian Consumer Law.

Damaged, faulty or incorrect products

Please inspect your order when it arrives and contact us as soon as possible if a product is damaged, faulty or different from what you ordered.

We will assess the issue and provide an appropriate remedy. Where applicable, Tape Co will cover reasonable return costs for damaged, faulty or incorrectly supplied products.

Your rights in relation to faulty or incorrectly supplied products are protected by the consumer guarantees under Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those rights.

Products that cannot be returned for change of mind

We do not accept change-of-mind returns for:

• Custom-made, custom-printed or special-order products
• Tape or other products cut, slit or converted to a customer’s requested size
• Products that have been opened, used or damaged after delivery
• Clearance or final-sale products
• Gift cards

These exclusions do not apply where a product is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law.

Exchanges

The quickest way to obtain a different product is to request a return of the original product and, once the return is accepted, place a separate order for the replacement product.

Refunds

We will notify you after receiving and inspecting the returned product and confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact sales@tapeco.com.au.

Contact us

For delivery, return or refund enquiries, contact:

Email: sales@tapeco.com.au